![]() ![]() Ninoma can not be held responsible for any health issues that may arise following the product consumptions.Ī : Shipments are made at room temperature. Do not hesitate to contact us in case of doubt. Q : What should I know regarding allergies?Ī : If you have common food allergies (peanuts, milk.), remember to check the nature of the ingredients. ![]() Please note that Ninoma can not quote this amount, which is solely the customer responsibility. Under those conventions, you might have to pay import duties prior to get your package delivered. Q : Is my order going to be subject to import duties?Ī : Your country probably has import and export conventions with Japan. ![]() Ninoma can not be held responsible if your package returned if its custom clearance failed. Q : My package is blocked at the custom office!Ī : Your country custom office or postal service should get in touch with you very soon to explain the procedure on how to clear your package. Please refrain from making an unjustified Paypal dispute in such situation, as this may harm our ability to solve the problem. We will then be able to request an official investigation to the international carrier. If your tracking was still not active after two days, please contact so that we can look into the issue.Ī : If you still have not received your package once the theoretical delivery date is reached (please consider the handling + shipping duration), send us an email at "Contact Us" form. Anyways, it might take 24 hours for the Japan Post to scan your package and let the online tracking start. Q : The tracking code i was given is not working.Ī : Tracking number and shipment notification are sent once your package is ready for shipping. Paypal uses its own change rates for euros, dollars and other international currencies. The price in Yen should not differ between your checkout and the one displayed on Paypal.Ī : We usually recommend using the tracking number we enclosed within the shipping notification email on the following tracking portal : Please contact us if you have any questions about a comment or the Guidelines.Q : Why the displayed price on the final Paypal transaction page is different from the website cart page?Ī : All transactions are made in Japanese Yen, local currency equivalent are given as information only and updated on a daily basis. These guidelines may be revised at any time without prior notice. Comments may be anonymously quoted for promotional purposes.Include information about shipping, delivery, customs issues, or customer service experiences.Attack other users or become overly argumentative.Include information that could become outdated, such as references to limited-time campaigns.Include information about other websites, stores, or sales.Include personal information, such as phone numbers, addresses, URLs, or email addresses.Use any language that others might find disturbing or NSFW language.Use profanity, derogatory comments, or violent language.Write information unrelated to the product.Compose the majority of your comment in non-English characters.Comment removal is at the sole discretion of TOM. If you have an inquiry related to the TOM Shop rather than purely about the product, please contact us through the contact form.Ĭomments that are not in accordance with the Guidelines and/or that violate TOM’s Terms of Use and/or other policies are eligible to be reported or removed. Important: Note that while this section will be somewhat monitored, personal topics related to your own orders, customer support related issues, and requests related to sales and promotion of the item are not guaranteed to be answered in a timely fashion by TOM staff. Feel free to post your thoughts on any expectations, excitement, etc. This discussion section is a place for TOM members to talk and discuss the product. ![]() This product cannot be shipped to the following countries due to copyright and other region restrictions: business days. ![]()
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